Last updated: July 2026
Out-of-stock or unavailable items
If an item cannot be shipped because it has sold out or is otherwise unavailable, we will issue a full refund for that item. If you ordered multiple items, we'll refund the difference in item price and shipping cost for the affected item only.
Returns & exchanges
- As a general rule, we do not accept returns for change-of-mind purchases
- As an exception, we may accept a return if you agree to cover the return shipping cost and any other associated fees
- If an item is defective or was shipped in error due to our mistake, we will cover all costs of the return and replacement
- To request a return, please contact us by email within 7 days of receiving your item
Damaged or incorrect item? Please email us photos of the item and packaging as soon as possible. We'll sort out a replacement or refund at no cost to you.
Customs & import responsibility
- Please check your country's import duty and tax rules before ordering
- We are not responsible for any costs incurred during import into your country, except where noted on our Buy Direct or Catawiki pages, where we cover duties on qualifying orders
How refunds are issued
Refunds are issued to the original payment method (PayPal) once we've confirmed the reason for the return or cancellation. Please allow a few business days for the refund to appear, depending on PayPal's processing times.
Contact us
For any return, exchange, or refund request, please email us at takumijapanbus7822@gmail.com with your order details.
